Due to Brexit, European customers outside of the UK may have to pay import taxes in their own country upon receipt of goods.
We will deliver goods ordered by you as soon as possible to the address you give us for delivery, within 3-5 working days of your order.
We aim to dispatch all UK orders on the next working day the order was placed. Our next day fulfilment service will be available on orders placed during the working days of Monday-Friday before the daily cut off time of 14:30 hrs. Any orders placed outside of the mentioned days and cut off time, will be despatched on the next working day.
Please be aware of the tracking provided for your order and make sure someone is available at your delivery address to receive the goods. All goods marked as delivered by our courier company, which are seen to be in the correct location via GPS tracking and evidence, will not be put forward for a lost parcel claim.
During certain periods of the year such as bank holidays and Christmas shutdown, it may not be possible to meet our obligations on ‘next day’ fulfilment during the working days of Monday - Friday. We reserve the right not to make deliveries outside the United Kingdom unless our ordering process provides that facility.
Free International Shipping (USA)
This service is between 7-14 Working Days from dispatch. If you don’t receive the parcel within the stated timeframe please contact our customer service team via our firstname.lastname@example.org ourcontact page.
Please note, all returns are at the customer's own cost. (Unless item is deemed defective or damaged). (30 Days Returns/Refund Policy)
Items must be unused and re-sellable as new, including undamaged packaging. Damaged packaging will incur a deduction of refund amount. Footwear and accessories must be returned in the original branded boxes provided and inside a protective shipping box/postal bag. All branded tags and barcode labels must be attached and intact.
Please ensure to enclose any original paperwork as proof of purchase, any item(s) returned without proof of purchase will be refused. Please fill out in full the returns sheet provided with your items, this will aid in the speed in which your return is processed.
If you have any questions please get in touch via our contact page and a member of our customer service team will be happy to help.
If you are eligible for a refund, we will refund you back to the payment method you used when you originally paid for your order. Please note: It is your responsibility to notify us of any changes to your card details i.e. you no longer have that account. Refunds can take up to 30 days to process.
We reserve the right to refuse any returned/exchanged item that does not meet reasonable condition and quality standards upon inspection, and any item that is deemed defective and/or damaged at the fault of the customer.
Any claims on faulty goods must be submitted within 30 days of your purchase date. Any claims after this time has expired cannot be considered.