Shipping policy

Delivery 

Due to Brexit, European customers outside of  the UK may have to pay import taxes in their own country upon receipt of goods.

We will deliver goods ordered by you as soon as possible to the address you give us for delivery, within 3-5 working days of your order.

We aim to despatch all UK orders on the next working day the order was placed. Our next day fulfilment service will be available on orders placed during the working days of Monday-Friday before the daily cut off time of 14:30 hrs. Any orders placed outside of the mentioned days and cut off time, will be despatched on the next working day.

Please be aware of the tracking provided for your order and make sure someone is available at your delivery address to receive the goods. All goods marked as delivered by our courier company, which are seen to be in the correct location via GPS tracking  and evidence, will not be put forward for a lost parcel claim.

During certain periods of the year such as bank holidays and Christmas shutdown, it may not be possible to meet our obligations on ‘next day’ fulfilment during the working days of Monday - Friday. We reserve the right not to make deliveries outside the United Kingdom unless our ordering process provides that facility.

 

Any non-delivered/lost parcels must be reported to us within 2 days of the expected delivery date, this enables us to track the package with our courier services. Without notifying us within this time frame we are unable to offer refunds or replacements as we only have 72 hrs to process a claim with our courier companies.

 

We ship our products worldwide. The cost of shipping your order is very much dependant on your delivery location. Here are the various shipping options available:

UNITED KINGDOM

DHL domestic UK - £6.00

This service is between 1-3 Working Days from dispatch, due to congestion of the logistics services or issues outside of our control delivery times can be variable. (Mon - Fri, 14:30 Cut-off time for order fulfilment). Please follow the tracking that is provided upon dispatch.

USA

Free International Shipping (USA)

International Tracked and Signed For - Free

 This service is between 7-14 Working Days from dispatch. If you don’t receive the parcel within the stated timeframe please contact our customer service team via our email info@lavairbrand.com or our contact page.

EUROPE

Due to Brexit, European customers outside of  the UK will have to pay import taxes in their own country upon receipt of goods.

International tracked and signed for - £30.00

MEXICO and CANADA (customers outside of  the UK will have to pay import taxes in their own country upon receipt of goods).

Royal mail International tracked and signed for - £60.00

REST OF THE WORLD  (customers outside of  the UK will have to pay import taxes in their own country upon receipt of goods).

Royal mail international tracked and signed for - £80.00

 

Tracking details will be provided for all orders placed. Note all transit times are to be used as a guide and may vary during the carrier’s peak business periods.

 International Royal Mail Transit Times Guide

 

Upon receipt of your order, you will be asked to sign for the goods received in good condition. If the package does not appear to be in good condition, then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery, then please sign for the parcel as "UNCHECKED". Failure to do so may affect any warranty claims that you make thereafter.


If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing, at our contact address, of the problem within 7 working days of the delivery of the goods in question.


If you do not receive goods ordered by you within 3-5 working days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 7 working days from the date on which you ordered the goods.


Consumers: If you refuse the delivery of your order for reasons under the Distance Selling regulations or you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations, the company will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. By exercising your right to cancel you are required to return the goods to Lavair Ltd. If you fail to return the goods to Lavair Ltd, we reserve the right to deduct any costs incurred by retrieving the goods from you.

Import Duty Goods dispatched to other countries outside of the UK may be liable to Import Duty, Tax or VAT. When ordering from us you are agreeing to pay any such Duties which may be imposed by your country's government.
If you refuse to pay any Import Duty / Tax / VAT imposed and thereby prevent delivery of your order you will remain liable for the purchase price of the product/s and any Import Duty / Tax / VAT or penalty imposed by your government.

Your right of cancellation – FOR CONSUMERS ONLY
This section applies to consumers only (and not to businesses or other organisations) who order goods.
You have the right to cancel your contract with LAVAIR Ltd at any time up to 7 working days after you receive the goods, in line with The Distance Selling Regulations. To cancel your contract in this time frame you must notify us in writing, by email at INFO@LAVAIRBRAND.COM. You will be responsible for returning the goods to the Company at your own cost unless the goods are faulty or mis-described.
No right of cancellation, refund or return exists under the Consumer Protection (Distance Selling) Regulations 2000 once you have used your product unless the product is defective and you are returning it for this reason.
Upon receipt of the goods, You will be credited within 30 days of notifying the Company of the cancellation. We will give you a full refund of the amount paid or an exchange credit as required, less (if for any reason these costs have not been paid by you) the costs of delivery to us.

Title for Consumers
Title in any products ordered from us does not pass to you, the purchaser until we have received and processed a valid payment, and that payment has been made into our own bank account and your order has been shipped.

 

DELIVERY

All products, wherever possible, will be dispatched to you within 2-5 working days subject to credit clearance, address verification and availability of items. Sometimes we may need to make additional checks on your payment or address details which may delay your order. Therefore, we ask that you allow 3-5 working days, once your order has been accepted, for it to be dispatched. We will contact you within 48 hours of placing your order if there is a delay or items are out of stock.