LAVAIR FAQ’s

Is LAVAIR footwear true to size and do you do women's sizes?

LAVAIR Footwear is true to UK sizing, however we currently do not do 1/2 sizes. If we have a recommendation for going up or down when you are a 1/2 size, please find it on the product page of the style you are interested in under the "Find your size" section. If there is no recommendation, then we have not gathered enough customer feedback to make a recommendation. 

A full size chart can be found here: Size Chart 

We currently have a limited collection of styles in an expanded unisex size range (Creator and Linear). We are actively working on further expansion on all styles & colourways.

If you have any questions about sizing, please feel free to reach out to our customer support team.

How do I return or exchange?

Please visit our returns portal by clicking the link below. If you encounter any issues or have further questions, don't hesitate to reach out to our customer support team for assistance.

Returns Portal

Where do you ship to and how much will it cost?

We currently only ship products domestically (UK) The cost of shipping your order is dependent on your delivery location. Here are the various shipping options available:

UNITED KINGDOM

DHL/DPD domestic UK - £7.00

This service is between 1-3 Working Days from dispatch, due to congestion of the logistics services or issues outside of our control delivery times can be variable. (Mon - Fri, 14:30 Cut-off time for order fulfilment). 

 If DPD/DHL cannot deliver to your location, we will use an alternative courier service such as Royal Mail.

USA

We currently do not ship goods to the USA.

EUROPE

We currently do not ship goods to Europe.

The best place to buy LAVAIR in Europe is Foot Locker Europe. footlocker.eu

 

REST OF THE WORLD  

We currently only ship goods to the UK.

 Tracking details will be provided for all orders placed. Note all transit times are to be used as a guide and may vary during the carrier’s peak business periods.

 

Where can I buy LAVAIR?

For UK Customers LAVAIR can be purchased from our online store at www.Lavairbrand.com

For European Customers, LAVAIR can be purchased at footlocker.eu

 

What is your returns Address?

LAVAIR LTD

C/O REFUEL GLOBAL BRANDS LTD

5 JEFFERSON WAY

THAME

OXFORDSHIRE

OX9 3SZ

UNITED KINGDOM

Items must be unused and re-sellable as new, including undamaged packaging. Apparel and accessories must be returned in the original packaging provided and inside a protective shipping box/postal bag. All branded tags and barcode labels must be attached and intact.

Please ensure to enclose any original paperwork as proof of purchase, any item(s) returned without proof of purchase will be refused.

Footwear Size Guide

Size Guide

CONTACT US

If you have any other questions or queries about LAVAIR, please feel free to contact us using Contact Page. We aim to respond to all enquiries within 72 hours.

Contact Page