Due to Brexit, European customers outside of the UK may have to pay import taxes in their own country upon receipt of goods.
We will deliver goods ordered by you as soon as possible to the address you give us for delivery, within 3-5 working days of your order. Our ‘Next day’ delivery service will be available on orders placed during the working days of Monday-Friday before the daily cut off time of 14:30 hrs. Any orders placed outside of the mentioned days and cut off time, will be despatched on the next working day. During certain periods of the year such as bank holidays and Christmas shutdown, it may not be possible to fulfil our obligations on ‘next day’ delivery options. If in doubt, please check with our customer service team before selecting the ‘next day’ delivery option. we reserve the right not to make deliveries outside the United Kingdom unless our ordering process provides that facility.
Please note, all returns are at the customer's own cost. (Unless item is deemed defective or damaged). (30 Days Returns/Refund Policy)
Items must be unused and re-sellable as new, including undamaged packaging. Footwear and accessories must be returned in the original branded boxes provided and inside a protective shipping box/postal bag. All branded tags and barcode labels must be attached and intact.
Please ensure to enclose any original paperwork as proof of purchase, any item(s) returned without proof of purchase will be refused.
If you are eligible for a refund, we will refund you back to the payment method you used when you originally paid for your order. Please note: It is your responsibility to notify us of any changes to your card details i.e. you no longer have that account. Refunds can take up to 30 days to process.
We reserve the right to refuse any returned/exchanged item that does not meet reasonable condition and quality standards upon inspection, and any item that is deemed defective and/or damaged at the fault of the customer.
Any claims on faulty goods must be submitted within 30 days of your purchase date. Any claims after this time has expired cannot be considered.