We will deliver goods ordered by you as soon as possible to the address you give us for delivery, but in any event within 3-5 working days of your order. Our ‘Next day’ delivery service will be available on orders placed during the working days of Monday-Friday and before the daily cut off time of 1430hrs. Any orders placed outside of the mentioned days and cut off time, will be despatched on the next working day. During certain periods of the year such as bank holidays and Christmas shutdown, it may not be possible to fulfil our obligations on ‘next day’ delivery options. If in doubt, please check with our customer service team before selecting the ‘next day’ delivery option. we reserve the right not to make deliveries outside the United Kingdom unless our ordering process provides that facility.

 

Any non-delivered/lost parcels must be reported to us within 2 days of the expected delivery date, this enables us to track the package with our courier services. Without notifying us within this time frame we are unable to offer refunds or replacements as we only have 72 hrs to process a claim with our courier companies.

 

Upon receipt of your order, you will be asked to sign for the goods received in good condition. If the package does not appear to be in good condition, then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery, then please sign for the parcel as "UNCHECKED". Failure to do so may affect any warranty claims that you make thereafter.
If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing, at our contact address, of the problem within 7 working days of the delivery of the goods in question.
If you do not receive goods ordered by you within 3-5 working days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 7 working days from the date on which you ordered the goods.
Consumers: If you refuse the delivery of your order for reasons under the Distance Selling regulations or you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations, the company will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. By exercising your right to cancel you are required to return the goods to Lavair Ltd. If you fail to return the goods to Lavair Ltd, we reserve the right to deduct any costs incurred by retrieving the goods from you.

Import Duty Goods dispatched to other countries outside of the EU may be liable to Import Duty, Tax or VAT. When ordering from us you are agreeing to pay any such Duties which may be imposed by your country's government.
If you refuse to pay any Import Duty / Tax / VAT imposed and thereby prevent delivery of your order you will remain liable for the purchase price of the product/s and any Import Duty / Tax / VAT or penalty imposed by your government.

Your right of cancellation – FOR CONSUMERS ONLY
This section applies to consumers only (and not to businesses or other organisations) who order goods.
You have the right to cancel your contract with Lavair Ltd at any time up to 7 working days after you receive the goods, in line with The Distance Selling Regulations. To cancel your contract in this time frame you must notify us in writing, by email at INFO@LAVAIRBRAND.COM. You will be responsible for returning the goods to Lavair Ltd at your own cost unless the goods are faulty or mis-described.
No right of cancellation, refund or return exists under the Consumer Protection (Distance Selling) Regulations 2000 once you have used your product unless the product is defective and you are returning it for this reason.
Upon receipt of the goods, You will be credited within 30 days of notifying Lavair Ltd of the cancellation. We will give you a full refund of the amount paid or an exchange credit as required, less (if for any reason these costs have not been paid by you) the costs of delivery to us.

Title for Consumers
Title in any products ordered from us does not pass to you, the purchaser until we have received and processed a valid payment, and that payment has been made into our own bank account and your order has been shipped.

 

DELIVERY

All products, wherever possible, will be dispatched to you within 2-5 working days subject to credit clearance, address verification and availability of items. Sometimes we may need to make additional checks on your payment or address details which may delay your order. Therefore, we ask that you allow 3-5 working days, once your order has been accepted, for it to be dispatched. We will contact you within 48 hours of placing your order if there is a delay or items are out of stock.

 

RETURNS

 

PLEASE DO NOT SEND YOUR RETURNS VIA YODEL AS WE MAY NOT RECIEVE THEM

Items must be unused and re-sellable as new, including undamaged packaging. Footwear and accessories must be returned in the original branded boxes provided and inside a protective shipping box/postal bag. All branded tags and barcode labels must be attached and intact.

Please ensure to enclose any original paperwork as proof of purchase, any item(s) returned without proof of purchase will be refused.

*Please note, any orders placed online must be returned to:

 

LAVAIR LTD

C/O REFUEL GLOBAL BRANDS LTD

5 JEFFERSON WAY

THAME

OXFORDSHIRE

OX9 3SZ

UNITED KINGDOM

  

EXCHANGES

Please allow up to three working days from receipt of the return goods for the replacement to be dispatched.
Please note that if we do not have the available stock for the requested exchange, a refund will automatically be processed and a confirmation email will be sent.
Please ensure to state the replacement style, size, and colour on the returns form which is situated on the back of the original invoice.
We are only able to exchange like-for-like items (of the same monetary value).

 

 

FAULTY ITEMS

Unfortunately, some items are not as they are supposed to be. If you believe you may have received a faulty item, please send it back to the returns address below:

LAVAIR LTD

C/O REFUEL GLOBAL BRANDS LTD

5 JEFFERSON WAY

THAME

OXFORDSHIRE

OX9 3SZ

UNITED KINGDOM

Once we have received your item it will be assessed, and a member of the returns team will be in touch accordingly.
Please ensure to fill in the relevant section on the returns form which is situated on the back of the original invoice. We do not offer free returns on exchanges or refunds, however, if your item is deemed faulty upon assessment Lavair will refund all postal charges incurred, please ensure to enclose proof of postage otherwise we will be unable to reimburse your costs.

 

INTERNATIONAL RETURNS

To arrange a return, you must contact info@lavairbrand.com stating your order number and the reason for return. Once your return has been approved, goods can be sent to:

 

LAVAIR LTD

C/O REFUEL GLOBAL BRANDS LTD

5 JEFFERSON WAY

THAME

OXFORDSHIRE

OX9 3SZ

UNITED KINGDOM

 

All International Orders must inform our hub of their interest to return their goods within 28 Days. We are unable to provide international exchanges at this current time.

Please note, all international returns are at the customer's own cost.